The Power of Tangibility in Guest Experiences: A Case for Handwritten Notes

In a recent Travel Boom podcast (9/19), a guest shared an unforgettable experience at a hotel where complimentary s’mores were served. Sarah, a Hospitality Sales & Service Professional, was praised for this thoughtful touch, which created a warm, memorable moment. This simple gesture spoke volumes about how small, tangible efforts can elevate the guest experience - more: https://www.flcustommerch.com/post/the-power-of-tangibility-in-guest-experiences-a-case-for-handwritten-notes